AMERICANS are being confronted with state tax refund delays due to an issue over at the Department of Revenue's printing and mailing company.

The chaotic complication has left many residents scrambling for their tax refunds and awaiting the thousands of dollars they are owed from the state government.

Although the deadline to submit state income taxes for the 2025 tax year varies, most US states had an April 15 cutoff.

Although it's been nearly five weeks since Tax Day, some Americans are still patiently waiting for their state tax refunds to come in the mail.

This is the case for many residents in North Carolina, according to local CBS affiliate WNCN.

The state's Department of Revenue revealed that the printing and mailing company that it uses, Professional Mail Services, Inc., closed down abruptly.

Due to the sudden shutdown, some state refund checks and notices have yet to be printed and mailed to North Carolina taxpayers.

One Wake County resident checked the North Carolina Department of Revenue website for a refund update three weeks ago.

Using the Where's My Refund? tool for the state, he plugged in his Social Security number and saw that his refund status was listed as "Check mailed."

Still waiting for his check to come last Thursday, the North Carolina taxpayer decided to call the Department of Revenue.

"An individual informed me that there was an issue with a printer," he told WNCN.

"It just feels like it's been a total debacle. I've been here for 30 years in North Carolina. I've never had any issues in getting a refund from the state.

"Just very frustrated because I'm counting on this money. I need this money. I was expecting it several weeks ago."

North Carolina taxpayers who visit the state's Department of Revenue website are met with a message about how the print vendor unexpectedly went out of business, resulting in refund delays.

"The N.C. Department of Revenue is continuing to evaluate the impacts of notices and refund checks that were not printed or mailed by Professional Mail Services, Inc. Additional information will be provided as soon as possible," a spokesperson told WNCN.

"The department is committed to serving our customers in the most efficient manner possible, and we are actively developing a plan to restore print and mail services."

The timeframe for receiving your state tax refund depends on a variety of factors, including the state you filed your taxes in.

Each state has its own tax agency with varying processing speeds, so some states will distribute tax returns quicker than others.

Additionally, a tax return that contains errors, is incomplete, or requires additional review will result in a longer processing time and delayed refund.

The method you used to file your state taxes also impacts how long it takes for your to receive your refund.

For example, in most states, tax returns filed electronically are typically processed much quicker than paper returns.

Americans who e-filed their 2024 state tax returns can expect to receive their refunds within roughly a few weeks.

On the other hand, the processing time for paper returns is much longer, taking up to several weeks or even months for taxpayers to see their refunds.

Americans can contact their individual state's taxation department for more information about how to track their state tax refund status.

The IRS previously spoke out on the speed of tax returns in 2025 and why the average refund has increased since last year.

Plus, read about why tax filers feared more delays for refunds following IRS rumours and a former commissioner's warning.